Terms

Terms and Conditions

How to place an order

Just click the 'Add to cart' button to add a bicycle to your shopping basket.

Then click the 'Checkout' button. This will take you to a secure page for providing your credit card or debit card details and delivery address.

You can then choose the payment method:

We accept Visa, Mastercard, Maestro, Switch, Delta and Solo cards.

We will accept cheque payments as well. Cheques have to be cleared before we will ship the item(s). Please allow min. 5 working days for clearance after receipt.

How to contact us

The best way to contact us is by e-mail to info@bicycles4u.com or via our contact form.

Delivery and Handling

Carriage is charged according to the weight of the item.

The carriage will be calculated automatically during the 'checkout' process.

We are trying to offer you the cheapest and safest shipping method. Smaller items will be send using Royal Mail First Class- signed for – service.

Normally we are able to deliver many models by the next 2 working days, but please allow up to a week for bicycles we stock.

We will also send you an e-mail as soon as your order has been despatched to our couriers, and if a parcel tracking number is available this will also be e-mailed to you. Whilst we try our best to meet estimated delivery times we cannot guarantee them as we use third party couriers.

We shall not be liable for any consequential losses caused by delivery delays.

Credit card security

We value your security by using Paypal's or HSBC's external credit card websites. They use the strongest available encryptions.

VAT

All prices quoted on our website include VAT at the UK rate of 20%

Your privacy

For specific information, please refer to our privacy policy.

If you wish to complain

Should you ever feel the need to complain, we will try our best to reach a satisfactory resolution for you. Please send us an e-mail to info@bicycles4u.com or via our contact form.

Warranty

There is a 1 year warranty on all our products we sell. This warranty period does not include accidental damage, misuse, abuse, neglect, normal wear and tear, something that can be adjusted, or a part that can be changed.

Bicycles4u liability covers parts only, but does not cover labour charges from other cycle dealers, transportation charges or consequential loss. It is therefore the responsibility of the purchaser to return the cycle or component to us for assessment, replacement, or repair if not agreed otherwise.

All claims however must be submitted to us in writing.

Returns / Refunds / Cancellations

In the unlikely event you need to return anything to us, please send an e-mail to our customer care departmentinfo@bicycles4u.com or via our contact form.

Please put as much detail as possible in the e-mail in case it is possible to resolve the problem to your full satisfaction without returning the bicycle. If it is necessary to return the bicycle we will e-mail you a returns number. We ask that you include a copy of this e-mail with the returned bicycle.

Please do not return any item without first contacting our customer care department for a returns number.

Warranty returns

If any goods are returned owing to an error on our part, we will organize a pickup service with our delivery company. The items will be picked up within the next 3 days. We cannot specify a pick-up time. The pick up will take place between 08.00am until 05.00pm.

Any items / bicycles you wish to return have to be packed very carefully using the original packaging. You will be responsible for any damages.

If any goods are returned which you feel are faulty and unrepairable, and covered by warranty, these must be returned to us for inspection, together with your purchase receipt. If it is found to be a genuine fault of manufacture* , we will usually either repair or replace it free of charge. In some cases we may offer a full refund. If you send an item at your expenses we will be able to reimburse if this was our request to do so. We will not reimburse any additional postage costs you paid for services such as priority delivery or delivery outside of mainland UK.

If any parts on the bicycle are faulty*, or develop a fault* during the 12 month guarantee period, we will send out replacements free of charge, so long as they are covered by the warranty. Any labour/fitting charges are the responsibility of the customer.

If any goods are returned claiming to be faulty which we regard as not being covered by the warranty, we will contact you to inform you of this. In this event, you will be liable for all postage costs.

When you receive your bicycle or bicycles, it is important that you inspect them before signing for the delivery. If you are suspicious that the goods are damaged, or the box containing the goods looks damaged, then you should refuse delivery. In this event, do not sign for the goods and please contact us immediately (3 working days maximum) so that we can resolve the situation with our courier. Another bicycle will be sent out to you as soon as possible. If you sign for the goods and subsequently find that the goods are damaged it makes it harder for us to deal with your complaint.

It is important that all original packaging is kept until you are satisfied with the bicycle or bicycles and are sure that they will not need to be returned. Couriers will not accept a bicycle if it is not in its original packaging.

Cancellation

Any cancellation of an order must be given within 7 days of customer receiving of the goods.

Goods which are cancelled must be returned at consumer expense in appropriate packaging.

The goods have to be returned in original condition and the consumer is under duty to take good care of the goods.

Important notes

* All postage costs relating to the returning of goods will be the responsibility of the buyer (except when the goods are either faulty or incorrect). We only offer a collection service for warranty claims within 28 days of the delivery date. bicycles will only be collected if they are enclosed in their original box.

* If a part is missing, damaged or broken, there is usually no need to send the whole bicycle back. Contact us and we will send any item(s) to you free of charge the next working day (whenever possible).

These statements do not affect your statutory rights.