Returns / Refund Policy.

In the unlikely event you need to return anything to us, please send an e-mail to our customer care department or via our contact form.

Please put as much detail as possible in the e-mail in case it is possible to resolve the problem to your full satisfaction without returning the bicycle. If it is necessary to return the bicycle we will e-mail you a returns number. We ask that you include a copy of this e-mail with the returned bicycle.

It is the customers responsibility to return all unwanted and faulty goods back to us a their expense.

If the goods are unwanted the item must come back to us in a re-sellable state. All Packaging must be intact and it should be sent back to us in its original box. If the item is returned damaged then a refund will not be issued and photographs can be sent on request. If the item is damaged on the return journey by the courier then it will be your responsibility to seek compensation from them. Bicycles4u will not have any involvement in this dispute.

If there is a fault with your product then we will inspect the item before any refund or exchange is issued. If the fault can be fixed then we will fix the problem, if not we will replace the item with the same or similar model. We will then send the item back to you. If an item is found not to be faulty then a returned carriage charge of £9.60 will be applied. If the bike has its original packaging and box we may offer you a refund minus 20% re-stocking fee.

All of our terms are in accordance with the Distant Selling Regulations Act. This does not alter or affect your statutory rights

Please do not return any item without first contacting our customer care department for a returns number.